FAQs

Get clear answers to common questions about PerformanceCore™, ThermaClear®, and Discovery Sound Technology (DST), and how they work together to improve system performance, reduce risk, and support long-term operational efficiency.

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Frequently Asked Questions

Learn More About PerformanceCore™

1. What is PerformanceCore™?

PerformanceCore™ is ECM Technologies’ integrated HVAC performance framework that combines advanced technologies—most notably DST (Predict) and ThermaClear® (Protect)—to deliver measurable improvements in equipment reliability, efficiency, and lifecycle performance.

2. How does PerformanceCore™ work?

PerformanceCore™ brings together predictive diagnostics and performance optimization into a unified approach:

• Predict (DST): Identifies developing issues before failure

• Protect (ThermaClear®): Restores and preserves system efficiency while reducing mechanical strain

Together, these technologies enable a more intelligent, data-driven approach to HVAC operations.

3. What makes PerformanceCore™ different from traditional maintenance programs?

Traditional maintenance is often reactive or calendar-based. PerformanceCore™ is:

• Predictive instead of reactive

• Data-driven instead of assumption-based

• Performance-focused instead of task-focused

It provides visibility into actual system condition, allowing for smarter operational and capital decisions.

4. What outcomes can I expect from PerformanceCore™?

PerformanceCore™ is designed to deliver measurable impact across four key areas:

• Operations: Reduced downtime and improved system reliability

• Energy: Increased efficiency and optimized performance

• Asset Life: Extended equipment lifespan via predictive maintenance and ThermaClear®

• CapEx: More informed repair vs. replacement decisions, extending asset life

5. Is PerformanceCore™ a replacement for existing maintenance programs?

No. PerformanceCore™ enhances existing maintenance programs. Service providers maintain their own branded offerings while integrating PerformanceCore™ as a technology-driven foundation.

6. Who delivers PerformanceCore™?

PerformanceCore™ is exclusively delivered through ECM Technologies’ Preferred Service Network (PSN)—a select group of qualified HVAC service providers trained to implement these technologies.

7. What types of facilities benefit from PerformanceCore™?

PerformanceCore™ is ideal for facilities where reliability, efficiency, and lifecycle cost management are critical, including:

• Commercial office buildings

• Healthcare facilities

• Educational institutions

• Industrial and manufacturing sites

• Mission-critical environments

8. Is PerformanceCore™ scalable across multiple facilities?

Yes. PerformanceCore™ is designed to scale across portfolios, providing consistent data, reporting, and performance insights across multiple buildings and assets.

9. How do I get started with PerformanceCore™?

Contact an ECM Technologies Preferred Service Network provider to assess your current systems and determine how PerformanceCore™ can be integrated into your operations.

Frequently Asked Questions

Learn More About ThermaClear®

1. What is ThermaClear®?

Contact an ECM Technologies Preferred Service Network provider to assess your current systems and determine how PerformanceCore™ can be integrated into your operations.

This unique formulation is blended with POE synthetic refrigeration oil to serve as a carrier when installing ThermaClear® in HVAC/R systems. ThermaClear® also super-lubricates the compressor by helping restore system performance and efficiency while reducing unnecessary strain on the system.

2. How does ThermaClear® work?

ThermaClear® reverses oil fouling by removing the boundary oil layer from interior coil walls, then forms a protective bond to help prevent future oil deposits, permanently restoring the system to peak performance.

According to ASHRAE, oil fouling of the heat transfer surfaces of HVAC systems will cause about a 7% efficiency loss in the first year alone. Then, a 5% loss in the second year, followed by an additional 2% loss each subsequent year after. Performance capacity and efficiency can degrade up to 30% or more over time) due to oil buildup on the internal surfaces of HVAC/R equipment.

3. What can I expect as a typical payback when installing ThermaClear®?

While the return on investment usually occurs within 12 to 36 months, your specific payback will depend on your equipment's age, condition, and operational use. Additionally, factors like your climate zone and local utility rates may have an impact. Our engineering team can assist you in assessing your unique situation to determine what to expect.

4. Has there ever been a claim that ThermaClear® damaged equipment?

No. Never, not once. ThermaClear® is so trusted that vital mission-critical facilities such as major financial institutions, FEMA & 911 command center operations, computer data centers, Police & Fire facilities, Art Museums, and International Airports have all treated their HVAC equipment with ThermaClear®.

5. How many treatments are required for HVAC equipment?

One treatment of ThermaClear® lasts for the lifetime of the system. There is no need for multiple treatments unless the refrigerant is evacuated or contaminated. After approximately 100-150 hours of running time, the system will achieve the expected results.

6. Will treatment impact the manufacturer’s warranty?

Absolutely not. ThermaClear® has been installed in all standard original equipment manufacturers (OEM) HVAC brands. ECM Technologies includes an additional $1,000,000 assurance warranty for the life of the equipment. Furthermore, the Magnuson-Moss Act 15 U.S.C. 2301 enabled regulation of consumer product warranties, which prohibits OEMs from using warranty disclaimers in an unfair or misleading manner. Since ThermaClear® is 100% compatible with the treated HVAC/R equipment, it does not void. and will never compromise any OEM warranties.

7. What is the oldest equipment treated with ThermaClear® to date, and are they still in operation?

ThermaClear® has been installed in 30-plus year-old water-cooled chillers and DX equipment, over 95% of which are still in operation. A recent survey of 1,000 units treated with ThermaClear® had an average equipment age of 11 years, with 37 of the units under 3 years old.

8. Is there equipment in operation today treated with ThermaClear® that can support your long-term efficacy claims of not damaging equipment?

Yes. The first ThermaClear® treatments go back to the summer of 2017 when pilot programs first commenced. Over 95% of all equipment treated with ThermaClear® from 2017 to 2019 is still in use.

9. What type of equipment can benefit from having ThermaClear® installed?

While ThermaClear® may be installed in virtually all HVAC-R systems, it should not be installed in equipment with coalescing oil separators or oil-free refrigeration circuits, such as magnetic bearing centrifugal chillers.

10. Why have I not heard more about oil fouling before?

The OEMs disclose this in their operational manuals but do not make the consumer directly aware of this issue. The reason is quite simple; they have no way to address the issue, and until recently, a proven solution was not available to neutralize oil-fouling, super-lubricate the compressor, and restore efficiency.

11. How is ThermaClear® installed?

ThermaClear® is installed in the low-pressure side of both water-cooled chillers and DX systems. Only certified and licensed HVAC professionals may install ThermaClear®. There are detailed instructions for treating both DX equipment and chillers.

12. Does the HVAC equipment need to be shut down for ThermaClear® installations?

The equipment must be running during the installation process, so there is no “downtime” or disruption of service. The actual installation process takes only a few minutes on DX / split systems and less than a few hours on water-cooled chillers. ThermaClear® begins working immediately after treatment.

13. Does it matter if the HVAC system uses mineral oil or synthetic POE oil?

ECM Technologies has specifications for both DX/Split systems and water-cooled chiller systems. The equipment-specific formulas work in both mineral and synthetic-based systems.

14. Does ThermaClear® have any environmental or special handling/storage requirements?

ThermaClear® is considered toxic and should not be disposed of into sewers or waterways, and is toxic to aquatic life. Residual and empty containers must be disposed of in accordance with local laws (see SDS for more details).

ThermaClear® is shippable by air, land, or sea and has no special handling constraints beyond those normally used for refrigerant oil. It should be stored out of direct sunlight at room temperature.

15. What type of documentation is available for ThermaClear®?

• Material Safety Data Sheets

• ASTM compatibility testing reports

• Efficacy Case Studies.

• Consumer statements

• Video documentation

16. Where is ThermaClear® manufactured?

ThermaClear® is formulated and manufactured in the United States in a secure, ISO-9001 chemical manufacturing facility and distributed out of Phoenix, AZ.

17. Does HVAC/R equipment with the new HFO refrigerants require a different process for treatment installation?

ThermaClear® is fully compatible and safe to use with the new HFO refrigerants that are being released to the market. Additionally, the installation process for ThermaClear® is identical, with no variations.

18. Why is the IFMA Innovation Award noteworthy?

The International Facilities Management Association is a global organization with approximately 24,000 members that focuses on the collective advancement of knowledge and value for facilities management professionals. The prestigious innovation award is selected by an IFMA judging panel, which includes a body of IFMA champions, IFMA fellows, qualified engineering professionals, facility management experts, and other industry experts.

Frequently Asked Questions

Learn More About DST

1. What is Discovery Sound Technology (DST)?

Discovery Sound Technology (DST) is an advanced ultrasonic diagnostic solution that enables HVAC professionals to assess the internal condition of operating equipment without disruption. By capturing high-frequency sound signatures, DST identifies early-stage mechanical and electrical faults that are otherwise undetectable through traditional inspection methods.

2. How does DST work?

DST uses ultrasonic receivers to record sound waves emitted by HVAC equipment during operation. These recordings are uploaded to a cloud-based analytics platform, where proprietary algorithms and machine learning models interpret the data to identify anomalies, degradation patterns, and emerging faults.

The result is a clear, data-driven understanding of equipment condition, delivered in near real time.

3. What problems does DST help identify?

DST enables early detection of issues across critical HVAC components, including:

• Compressor wear and inefficiencies

• Bearing degradation

• Electrical arcing and faults

• Air and refrigerant leaks

• Motor and rotating equipment imbalance

This allows maintenance teams to act before failures occur.

4. What are the primary benefits of DST?

• Predictive insight: Detect issues months before failure

• No disruption: Equipment remains fully operational during testing

• Improved reliability: Reduce unplanned downtime and emergency repairs

• Data-driven decisions: Replace guesswork with measurable diagnostics

• Operational efficiency: Prioritize maintenance based on actual condition

5. Does DST require equipment shutdown?

No. DST is performed while equipment is running under normal operating conditions. This allows for accurate, real-world diagnostics without interrupting building operations.

6. What types of equipment can DST be used on?

DST is applicable across a wide range of HVAC and mechanical systems, including:

• Chillers and DX systems

• Compressors and motors

• Pumps and fans

• Bearings and rotating equipment

• Electrical and control components

7. How quickly are results available?

Results are available almost immediately after data is uploaded to the DST platform, enabling rapid diagnostics and informed decision-making.

8. How does DST support maintenance planning?

DST shifts maintenance from reactive or time-based schedules to condition-based strategies, allowing teams to:

• Address issues before failure

• Allocate resources more effectively

• Extend equipment lifespan

• Reduce unnecessary maintenance spend

9. How can I get started with DST?

DST is exclusively delivered through ECM Technologies’ Preferred Service Network (PSN). Contact an authorized provider to schedule a demonstration or begin implementation.
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